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JOB DESCRIPTION

Debt Collection Officer

Role Overview

A Collection Agent is a financial management professional who works for a company or organisation to recover unpaid debts. Also known as a debt collector, they interact directly with customers to negotiate payment plans, resolve billing issues and answer questions about outstanding balances.

The role of a debt collection agent is a key function in a company's accounting and finance department. Debt collection officers assess customer creditworthiness and analyse credit risks in order to minimise financial losses. They work closely with the accounting, legal and finance teams.

The position of debt collection agent is crucial to maintaining the financial health of the company. It is a rewarding and fulfilling job for people who enjoy working with customers. Debt collection agents may receive additional bonuses based on individual performance, collection targets or results achieved.

I am applying for a position of Debt Collection Officer
I'm recruiting an Debt Collection Officer

 

Alternative Job Titles

  • Collection Agent
  • Customer/Litigation Debt Collection Officer
  • Collection Advisor
  • Customer/Collection Accountant
  • Litigation Collection Manager

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Missions principales

Main Responsibilities

The Debt Collection Officer is a key player in a company's cash flow management. They have important responsibilities in the process of recovering unpaid debts. They implement debt collection policies and procedures within the company and ensure that they are properly applied. In addition, they manage customer accounts and track payments to ensure that outstanding debts are recovered in a timely manner. They also prepare reports on collection performance to inform relevant stakeholders.

Furthermore, the debt collection agent builds relationships of trust with customers. They aim to foster cooperation and facilitate problem solving. They also analyse credit risks and assess customer creditworthiness to minimise losses and maximise profits for the company.

The debt collection agent works closely with the legal and financial teams within the company. Together, they work to resolve collection issues such as disputes with debtor customers or regulatory compliance issues.

Competencies

 

  • Knowledge of debt collection regulations: it is important to have a good understanding of the laws and procedures related to debt collection. These laws include consumer protection law, bankruptcy law and payment terms law. Therefore, the job of a debt collection agent requires a basic knowledge of law, finance and economics.
  • Proficiency in IT tools: a debt collector must be comfortable with customer relationship management (CRM) systems. The ability to use Office software (Excel, Word, etc.) is also essential in this profession.
  • Proficiency in English, particularly business English: this is an essential skill for a debt collector working in a company that deals with international clients. Commercial contracts are often written in English, and communications with foreign partners are often conducted in this language.
Missions principales

Education & Training

  • Bachelor’s-level diploma in Accounting and Management
  • Bachelor’s-level diploma in Operational Sales Management
  • Two-year post-secondary education in an apprenticeship or professional training contract as a Debt Collection Officer
  • Bachelor’s degree in Business and Administration Management
  • Bachelor’s degree in Marketing Techniques

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